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Trying to do everything for everyone is not possible – but how do you prioritise? This paper in the Harvard Business Review looks at different
Design thinking is challenging because it involves something more fundamental than managing change: It involves discovering what change is needed. Rick Mitchell has found this
Different types of feature have different effects on customer satisfaction – analysis by Quality expert, Noriaki Kano, is just as relevant now as it was
Professor Ellen Enkel explored trust in two dimensions: trust in technology and trust in the innovating firm to understand the relationship between humans and automation.
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