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  • RADMA
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Harvard Business Review

You have a strategy whether you like it or not

17 December, 2019

Trying to do everything for everyone is not possible – but how do you prioritise?  This paper in the Harvard Business Review looks at different

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design thinking

The Right Way to Lead Design Thinking – a review

25 October, 2019

Design thinking is challenging because it involves something more fundamental than managing change: It involves discovering what change is needed. Rick Mitchell has found this

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Kano model of product or service features 2

Improving Product Features: When is More Less?

5 January, 2018

Different types of feature have different effects on customer satisfaction – analysis by Quality expert, Noriaki Kano, is just as relevant now as it was

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How do you gain consumer trust in artificial intelligence?

4 May, 2017

Professor Ellen Enkel explored trust in two dimensions: trust in technology and trust in the innovating firm to understand the relationship between humans and automation.

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